Infrastructure

ITIL V4 Foundation

Course Description

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL 4 Foundation is for everyone who needs to learn the fundamentals of IT and digital service delivery, as well as anyone who wants to help their company adopt a new service management culture. It is intended for professionals who are just starting their ITIL 4 journey or who would like to brush up on their existing ITIL expertise.

What you will learn:
  • How modern IT and digital service organizations operate
  • How value streams increase speed and efficiency
  • How cultural or behavioural principles guide work that benefits the wider organization
  • How to use commonly used service management terms and concepts

Topics Covered

  • Key concepts of service management
  • The four dimensions of service management
  • The ITIL service value system
  • Governance
  • Service value chain
  • ITIL management practices