Course Description

ITIL 4 Foundation presents an end-to-end operating model for creating, delivering, and continually improving technology-enabled products and services. Anyone needing to grasp the basics of IT and digital service delivery should consider ITIL 4 Foundation. It’s also ideal for those eager to usher in a fresh service management culture within their companies. Whether you’re beginning your ITIL 4 journey or brushing up on your ITIL skills, this foundation is apt for you.

ITIL 4 Foundation equips candidates with:

  • Understanding how modern IT and digital service organizations operate
  • Learning how value streams increase speed and efficiency
  • Discovering how cultural or behavioral principles guide work to benefit the wider organization
  • Learning to use common service management terms and concepts

The course is intended for:

For those who need a fundamental understanding of the ITIL framework and how it may be applied to improve the standard of IT service management inside a company, ITIL 4 Foundation is a wise option. The certification is also valid for IT specialists who work for a company that has embraced ITIL and who, as a result, must be aware of and participate in the program’s overall service improvement.

While reaching out to a wider group of professionals working in the digital environment, ITIL 4 continues to help the ITSM community by directing how IT interacts with and drives the larger business plan.

Learn more about the examination format.

Topics Covered

  • Key concepts of service management
  • The four dimensions of service management
  • The ITIL service value system
  • Governance
  • Service value chain
  • ITIL management practices